Service Level Agreement (SLA)

Contact support via support request.

Support hours

Onify business hours are Monday - Friday, 8AM-5PM CET (summer time = CEST).
Support is closed on major Swedish holidays including:

  • New Years Day
  • Epiphany
  • Good Friday
  • Easter Monday
  • International Workers' Day (May 1st)
  • Ascension Day
  • Second Pentecost
  • Swedish National Day (June 6th)
  • Midsummer Eve
  • Christmas Eve
  • Christmas Day
  • Second Christmas Day
  • New Year's Eve

Support does not include

  • Training
  • Implementation and custom
  • Consultancy / Professional services
  • Support related to non Onify products and systems (e.g. Docker, Elastic)
  • Beta or Development releases
  • Support in any language other than Swedish or English
  • Onify product versions older than 6 months (then upgrade is required)