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How do I clone PROD environment to TEST?

I have two instances of Onify and I want to clone all data/config/settings from PROD to TEST. How do I do this?

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How do I impersonate a user?

We would like to see what a specific user can see in Onify. Is there a easy way to impersonate that user? Also we are running single-sign on via ADFS and do not want to change password to AD.

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A list of onify reserved keywords

Can we find a keyword list that are reserved into onify own usage, that we can avoid using those in our own usage that might have some unwanted behaviour if used without a knowledge that it might have some built in behaviour.

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