Contact support
To get in contact with support, you need to contact us via email at [email protected].
Requirements to get support:
- Use the above channels (do not use Teams, Skype, etc)
- Only approved persons can contact support
- Only English (prefered) and Swedish
For more information, see our SLA.
Do you have questions or feature requests?
Do you have general questions about the product or would like to see some new features, please use our community. English is prefered...
Looking for release notes?
If you only want to know what is new in latest release, please see changelog.
Missing documentation or want to help us improve it?
Are you missing some documentation, post a question in our community. Do you want to help us improve the documentation? Use the "Suggest edits" button to suggest changes to the current documentation. Thanks!
Need support on your implementation?
If the issue is not with the product itself and has something to do with your specific setup (customizations, integrations, etc.) of Onify, please contact your local partner. If you do not have a local partner, please contact us at [email protected]
Support offerings
Level | Included/Options | Price |
---|---|---|
Bronze | - Standard SLA - Respond within 24 business hours - 1 contact person | Included in license price |
Silver | - Standard SLA - Respond within 16 business hours - 2 contact persons - 1 Test/Lab/Development instance included - Monthly meetings (1h) | 20% license price |
Gold | - 24/7 support available - Better SLA - More contact persons - More Test/Lab/Development instances - Monitoring of system and logs - Own support Slack channel - Onify Forge - Upgrade assistance - Other specific requirements | Contact us |
Updated 3 months ago