Onify Support

Onify Support and Documentation

Welcome to the Onify Support Hub. You'll find comprehensive guides and documentation to help you start working with Onify (Platform for Digital Transformation) as quickly as possible, as well as support if you get stuck. Let's jump right in!

Get Started

Get support

Here is how to get support for Onify products

Contact support

To get in contact with support, you need to contact us via email at [email protected].

Requirements to get support:

  • Use the above channels (do not use Teams, Skype, etc)
  • Only approved persons can contact support
  • Only English (prefered) and Swedish

For more information, see our SLA.

Do you have questions or feature requests?

Do you have general questions about the product or would like to see some new features, please use our community.

Looking for release notes?

If you only want to know what is new in latest release, please see changelog.

Missing documentation or want to help us improve it?

Are you missing some documentation, post a question in our community. Do you want to help us improve the documentation? Use the "Suggest edits" button to suggest changes to the current documentation. Thanks!

Need support on your implementation?

If the issue is not with the product itself and has something to do with your specific setup (customizations, integrations, etc.) of Onify, please contact your local partner. If you do not have a local partner, please contact us at [email protected]

Support offerings

Level

Included/Options

Price

Bronze

Included in license price

Silver

  • Standard SLA
  • 2 contact persons
  • Respond within next business day
  • 1 Test/Lab/Development instance

10% license price

Gold

  • 24/7 support available
  • Better SLA
  • More contact persons
  • More Test/Lab/Development instances
  • Monitoring of system and logs
  • Own support Slack channel
  • Onify Forge
  • Upgrade assistance
  • Other specific requirements

Contact us

Updated about a month ago


What's Next

For more information about our support, please also read

Service Level Agreement (SLA)

Get support


Here is how to get support for Onify products

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.