Service Level Agreement (SLA)

Contact support via support request.

Support hours

Onify business hours are Monday - Friday, 8AM-5PM CET (summer time = CEST).
Support is closed on major Swedish holidays including:

• New Years Day
• Epiphany
• Good Friday
• Easter Monday
• International Workers' Day (May 1st)
• Ascension Day
• Second Pentecost
• Swedish National Day (June 6th)
• Midsummer Eve
• Christmas Eve
• Christmas Day
• Second Christmas Day
• New Year's Eve

Support does not include

• Training
• Implementation and custom
• Consultancy / Professional services
• Support related to non Onify products and systems (e.g. Docker, Elastic)
• Beta or Development releases
• Support in any language other than Swedish or English
• Onify product versions older than 6 months (then upgrade is required)