Service Level Agreement (SLA)
Contact support via support request.
Support hours
Onify business hours are Monday - Friday, 8AM-5PM CET (summer time = CEST).
Support is closed on major Swedish holidays including:
- New Years Day
- Epiphany
- Good Friday
- Easter Monday
- International Workers' Day (May 1st)
- Ascension Day
- Second Pentecost
- Swedish National Day (June 6th)
- Midsummer Eve
- Christmas Eve
- Christmas Day
- Second Christmas Day
- New Year's Eve
Support does not include
- Training
- Implementation and custom
- Consultancy / Professional services
- Support related to non Onify products and systems (e.g. Docker, Elastic)
- Beta or Development releases
- Support in any language other than Swedish or English
- Onify product versions older than 6 months (then upgrade is required)
Updated over 1 year ago